Food-safety workflows
Manage HACCP, checks, traceability, allergens and food-assurance evidence alongside wider compliance.
Food complaints
Food complaint management guide: practical digital control and evidence
A practical ClariDuty guide to capture, classification, investigation, trend analysis and CAPA. Keep ownership, evidence, actions and review history connected without replacing competent legal or technical judgement.
Built for
Technical managersFood safety teamsProduction managersMulti-site food businesses
What the product does today
Traceable corrective action
Link food-safety findings to owners, evidence and verification rather than treating them as isolated tasks.
Batch and recall evidence
Keep supplier, lot, production and finished-product relationships available for investigation and recall exercises.
Audit readiness
Retain the evidence trail behind findings, actions and food-safety controls for later review.
Operational workflows
Step 1
Define the requirement and scope
Record the applicable process, location, people and evidence needed for capture, classification, investigation, trend analysis and CAPA.
Step 2
Capture evidence and assign ownership
Record findings or required controls, attach supporting evidence and assign accountable owners with realistic deadlines.
Step 3
Review, verify and retain history
Track progress, verify completion where appropriate and preserve the audit trail rather than overwriting the original record.
One compliance workflow instead of disconnected follow-up
ClariDuty is designed to keep findings, ownership, evidence, verification and audit history connected so teams do not have to reconstruct the compliance story from separate spreadsheets, inboxes and folders.
- Create one controlled record for capture, classification, investigation, trend analysis and CAPA.
- Assign accountable owners and due dates instead of relying on disconnected email follow-up.
- Retain supporting evidence and review history so assurance can be reconstructed later.
Pricing and buying guidance
ClariDuty 365 offers subscription options for single-site and multi-site organisations. Current pricing and buying guidance should be confirmed on the live pricing page before purchase.
See ClariDuty in practice
Only evidence mapped to currently working product behaviour is listed here.
Related compliance software
Explore the connected controls that support the same audit trail, ownership and evidence model.
Frequently asked questions
What should food complaint management guide cover?
A useful approach should cover capture, classification, investigation, trend analysis and CAPA, with clear ownership, evidence, review dates and corrective action where gaps are found.
Can ClariDuty help with food complaint management guide?
ClariDuty can structure the records, evidence, actions, reminders and review history around the workflow while responsible people retain accountability for competent and legal decisions.
Does software replace a competent person or legal assessment?
No. Software supports control, consistency and evidence. Competent people remain responsible for legal interpretation, technical decisions, approvals and statutory duties.