Website terms

ClariDuty 365 terms of use

Last updated: 3 August 2026. These terms apply to the ClariDuty 365 website, introductory trials and paid subscription services.

Service status

ClariDuty 365 provides hosted health, safety and compliance workflow tools. Features may change as the service develops. Website demonstrations and illustrative statistics are not customer-performance claims.

Accounts and subscriptions

Users must provide accurate account information and protect access to their accounts. Paid Professional subscriptions renew automatically for the billing interval shown at checkout until cancelled. Stripe processes subscription payments and provides the billing portal. Failed or cancelled subscriptions may result in restricted feature access, but customer records will not be silently deleted.

Founding 30-day trial

The first 100 eligible organisations may receive 30 days’ free access without providing payment details, entering a paid contract or accepting an obligation to continue. The offer is limited to one trial per organisation and may be refused where duplicate, misleading or abusive registrations are identified. Trial access ends automatically after 30 days unless a subscription or separate written pilot arrangement is agreed.

No professional substitute

The service supports compliance management but does not replace competent health and safety advice, legal advice, statutory inspections, professional judgement or management responsibility.

Acceptable use

Users must provide lawful and accurate information, protect their account access and avoid attempting to disrupt, reverse engineer or gain unauthorised access to the service or another organisation’s records.

Availability and liability

Unless a written customer agreement states otherwise, the service is provided without a guaranteed service level. To the extent permitted by law, no responsibility is accepted for decisions made solely from software output or for losses caused by unauthorised or improper use.

Customer responsibilities

The customer remains responsible for the accuracy and lawfulness of information entered, assigning competent people, acting on reported risks, meeting statutory duties, controlling user access and maintaining any notices or lawful bases required for employee and third-party information.

Data ownership and processing

Customers retain ownership of their organisation records. For workplace records, the customer normally acts as data controller and ClariDuty 365 acts as service provider or processor, subject to any written data-processing agreement. Data is segregated by organisation and is not sold.

Intellectual property

The ClariDuty 365 name, presentation, workflows and original platform material are protected. Customer information remains the customer’s information, subject to any agreed trial or service contract.

Termination, retention and export

A customer may cancel through the Stripe billing portal. Cancellation stops future renewal but does not erase statutory or audit information immediately. When a founding trial ends without subscription, the workspace moves to export-only access and the organisation administrator has a further 30 days to export organisation data. After that period, access is restricted for an authorised retention review. ClariDuty does not currently claim unattended automatic deletion. Deletion or anonymisation requires a verified administrative process and remains subject to legal, security, dispute, fraud-prevention and backup-retention requirements. A written customer agreement may specify a different period.

Changes

Material changes will be dated on this page. Continued use after reasonable notice may constitute acceptance where permitted. Changes that materially reduce contracted rights will not be applied retrospectively without an appropriate basis.